Productivity Paradox
Productivity is the one true effective countermeasure against the traditional paradigm of service vs. profits as a tradeoff. By systematically reducing non-value added resources and activities, you actually can do more with less. This is the Productivity Paradox.
pro•duc•tiv•i•ty | prō 'dŭk-tĭv ' ĭ-tē, prŏd ' ək- |
noun the effectiveness of productive effort, esp. in industry, as measured in terms of the rate of output per unit of input : workers have boosted productivity by 30 percent.
par•a•dox | păr ' ə-dŏks ' |
noun a seemingly absurd or self-contradictory statement or proposition that when investigated or explained may prove to be well founded or true : in a paradox, he has discovered that stepping back from his job has increased the rewards he gleans from it.
Facility Planning
A Facility Planning engagement is undertaken with the objective of improving the performance of the unit-level operating platform. The solutions can be implemented in a new prototype, or bundled for tactical retrofit programs. A rigorous process improvement effort forms the foundation for these projects as layouts, workstations and equipment are engineered to enable optimized processes throughout the facility.
Typical Deliverables
- Capacity plan
- Facility plan
- Equipment specification
- Job/deployment descriptions
- Workstation designs
Impact
- Increased throughput
- Reduced labor costs
- Improved ROI
- Reduced footprint
Labor Management Solutions
Labor Management Solutions provide a means for controlling and/or reducing labor costs, while simultaneously improving customer service. Our disciplined methodology ensures unit-level managers will not only know how much labor to use, but when to deploy that labor to maximize the return on invested labor (ROIL). A LMS is also a necessary tool for extracting the productivity gains achieved through other process improvement initiatives, such as process reengineering or facility design. A LMS can be implemented via a variety of methods, with the most effective being scheduling software.
Typical Deliverables
- Engineered labor standards
- Daily labor guidelines
- Guest Service deployment requirements
- Deployment maps
- Software implementation
Impact
- Improved service
- Reduced labor costs
- Operational consistency
- Realization of productivity gains
Assessments
Assessments are an effective means of quantifying operational performance, identifying opportunities for improvement, or comparing platform alternatives. Our approach includes a thorough review and evaluation of appropriate data and concept materials, including an in-restaurant study. The Productivity Advantage will design a custom study plan, which meets your budget and statistical validity requirements. We employ advanced data collection methods that increase our efficiency and turn-around time.
Typical Deliverables
- Quantified performance
- -Speed of Service
- -Labor Productivity
- -Throughput
- -Resource Utilization
- Strategic Plan for Improvement
- Potential Impact Assessment
Impact
- Focused improvement plan
- Ability to assess performance using quantifiable metrics
- Fact-based evaluation of improvement initiatives
